Last updated: 6 June 2026

Terms and conditions

1. Introduction

These terms and conditions govern your use of the website at kerstinreichert.com ("the Site") and the services provided by Kerstin Reichert Consulting ("we", "us", or "our"), a sole trader business operated by Kerstin Reichert.

By accessing the Site or engaging our services, you agree to these terms. If you do not agree, please do not use the Site.

2. Services

Kerstin Reichert Consulting provides marketing strategy, training, AI enablement, and advisory services. The specific scope, deliverables, timeline, and fees for any engagement will be agreed in a separate proposal or statement of work between both parties before work begins.

These terms and conditions apply to all engagements unless explicitly varied in writing in the relevant proposal or statement of work.

3. Proposals and agreements

Before any paid engagement begins, we will provide you with a written proposal outlining the scope of work, deliverables, timeline, and pricing. Work will only commence once both parties have agreed to the proposal in writing (including by email).

Any changes to the agreed scope, timeline, or deliverables must be discussed and confirmed in writing by both parties.

4. Fees and payment

Fees for our services will be set out in the relevant proposal. Unless otherwise stated:

• Invoices are payable within 14 days of the invoice date.
• All fees are quoted exclusive of VAT. If we become VAT-registered, VAT will be added at the applicable rate.
• For retainer engagements, invoices are issued monthly in advance.
• For project-based engagements, payment terms will be specified in the proposal (for example, a deposit on commencement and the balance on completion).

We reserve the right to suspend work if invoices remain unpaid beyond the agreed payment terms.

5. Cancellation and refunds

Either party may end an engagement by giving reasonable written notice to the other party.

• For project-based engagements, if you cancel after work has begun, you will be invoiced for the work completed up to the date of cancellation.
• For retainer engagements, either party may end the arrangement by giving 30 days' written notice.
• Fees paid for work already completed are non-refundable.

Specific cancellation terms may be set out in the relevant proposal, which will take precedence over these general terms.

6. Intellectual property

6.1 Client deliverables

Upon full payment, you will own the final deliverables created specifically for your engagement (such as strategy documents, roadmaps, and reports). We retain the right to reference the general nature of the work for portfolio and marketing purposes, without disclosing confidential information, unless you request otherwise.

6.2 Pre-existing and reusable materials

We retain ownership of any pre-existing materials, frameworks, templates, methodologies, and tools that we bring to an engagement or that are not created exclusively for you. Where these are included in your deliverables, you are granted a non-exclusive, perpetual licence to use them for your internal business purposes.

6.3 Website content

All content on this website, including text, graphics, logos, and downloadable resources, is owned by Kerstin Reichert Consulting unless otherwise stated. You may not reproduce, distribute, or republish website content without our written permission.

7. Free resources

We may offer free downloadable resources (such as guides, templates, and frameworks) through the Site. These are provided for your personal and professional use. You may not redistribute, resell, or claim authorship of these materials.

8. Confidentiality

Both parties agree to keep confidential any information shared during the course of an engagement that is not publicly available. This obligation continues after the engagement ends.

9. Limitation of liability

To the fullest extent permitted by applicable law:

• Our total liability arising from or in connection with any engagement shall not exceed the total fees paid by you for that engagement.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data.
• We provide marketing advice, strategy, and training based on our professional experience and judgement. Results are influenced by many factors beyond our control, and we do not guarantee specific business outcomes.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

10. Testimonials and case studies

With your permission, we may use your name, company name, and a summary of the work undertaken for marketing purposes, such as testimonials, case studies, or portfolio references. We will always seek your approval before publishing and will never disclose confidential information.

11. Governing law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to these terms

We reserve the right to update these terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised terms.